Frequently Asked Questions



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General


About the Games


General


Buying Tickets


Q: What time do I have to purchase my ticket by for tonight’s draw?

Q: Can I buy WCLC lottery products over the Internet?

Q: Should I print my name on my tickets after I buy them?

Q: I bought a LOTTO 6/49 ticket from another lottery region. When I try to cash them here, the terminals won't validate them. Why?

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Checking and Protecting Your Tickets


Q. What should I do if I discover a prize worth more than $1,000 in the evening or on the weekend, when prize offices are closed? How can I protect my ticket?

Q: What do I do if I have a problem checking my ticket at the store?

Q. When I check the winning numbers on the website, it just shows the province where the prize was won. Why don’t you show the specific location?

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Claiming a Prize


Q: I’ve won a prize – how can I claim my money?

Q: If I win a major prize, do I need to have my picture taken?

Q: I purchased a ticket while visiting the Prairies and Territories. How do I claim my prize?

Q: Are lottery winnings taxable?

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Expiry Dates


Q: I found a LOTTO 6/49 ticket in my junk drawer that is over a year old. Can I still claim a prize?

Q: What happens with lottery prize money that is not claimed?


Note: Due to COVID-19, draw-based and SPORT SELECT tickets that would have expired between March 17 and September 17, 2020 have had their expiry dates extended by six months. Zing (SCRATCH 'N WIN) tickets that would have expired between March 30 and September 30, 2020 have also been extended by six months.


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Where Does the Money Go?


Q: Where does the money go?


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Group Play


Q: Do you have a form for lottery groups?

Q: Does WCLC require a copy of our Group Buying Agreement?

Q: What name or names should we print on the back of our group tickets?

Q: When I have our group’s tickets checked at Retail, what do I get back from the Retailer to show my group members?

Q: If our lottery group does win a major prize, how are the cheques distributed?


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Lottery Scams


Q: I received an email/letter/phone call from Western Canada Lottery Corporation (WCLC) saying that my name was selected and I won a lottery prize.   I can claim the prize if I send the necessary payment for the taxes and/or service charges associated with the prize. Is this legitimate?

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MVP Service


Q. What are the benefits of MVP Service?

Q. When I try to sign up for MVP Service, why do I see a message that says “email address is already in use"?

QQ. Is the personal information I enter to register for MVP Service protected?

Q. What can I do if I no longer want to receive emails from MVP Service or if I’m going away for awhile on holidays?


About the Games:


Draws and Jackpots


Q: What time are the draws held?

Q: Where do the draws take place?

Q: How do the draws work?

Q: When the Jackpot is big, why not offer several smaller prizes?

Q: Your advertisting indicates LOTTO 6/49 jackpots start at $5 million, but your jackpot ads still show "estimated". Which is correct?

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DAILY GRAND

Q: Does the Grand Number work the same as the Bonus number on LOTTO 6/49 or LOTTO MAX?

Q: Why doesn’t the top prize grow when it’s not won?

Q: How long do the annuity payments last on the top two prize categories?

Q: Do winners have to pay tax on their winnings?

Q: What if the winner chooses the annuity and dies shortly thereafter?

Q: If a winner chooses the annuity option, how often will they receive payments?

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LOTTO 6/49


Q: Can there be two tickets with the same ‘Guaranteed Prize Draw’ selection?

Q: You say that the Guaranteed Prize Draw selections are unique. So why does my selection always start with a 2 or a 3?

Q: When I buy one LOTTO 6/49 selection, my Guaranteed Prize Draw Selection always end in “01”. Why?

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LOTTO MAX


Q: My number matched four numbers on one line of the MAXMILLIONS numbers.  Why didn’t I win?

Q: What happens when a LOTTO MAX Jackpot or MAXMILLIONS prizes aren’t won?

Q: Why are the selections on my LOTTO MAX and WESTERN MAX ticket the same? Will this affect my odds of winning?

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POKER LOTTO and ALL IN


Q: Can I claim instant prizes before the draw takes place?


Q: Can I play POKER LOTTO without ALL IN?

Q: How big can the ALL IN jackpot get? Is it capped at a certain amount?

Q: How does the ALL in jackpot grow?

Q: How up-to-date are the jackpots advertised at retail and on the website and mobile app?


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EXTRA


Q: I matched the last two EXTRA digits, but when I took it to the store, it didn’t register for a prize. Why?

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Play by Subscription


Q: What games are available by Subscription?

Q: How many draws can I buy? Can I buy just one draw?

Q: When will my subscription start?

Q: How do I know if I’ve won, do you notify me or can I be set up for notifications?

Q: Can I choose to play only one draw per week with my subscription if the game has two draws per week?

Q: Do I have the option to add EXTRA to Free Plays won on a Subscription?

Q: Is Direct Deposit available for Subscription prize payments? 

Q: How do I pay for my Subscription? 

Q: When and how do I get my prizes, and what happens if I win the jackpot?

Q: How long does it take to get a Subscription?

Q: What name should go on the Subscription if playing by group? Can we have a group name?

Q: Can we change the trustee for a group Subscription?

Q: If I go away for the winter can I have my winning cheques mailed to an alternate address? 

Q: How will I know what numbers are on my Subscription?

Q: Can I log in online somewhere to view my Subscriptions?

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Zing (SCRATCH 'N WIN)


Q: On the back of all Zing tickets, there is the line that states “Numbers in the area marked “CNTL. NO.” cannot be used to win a prize.”  What does this mean?

Q: Where can I find how many prizes are still available on a certain Zing ticket?

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SPORT SELECT


Q: Where can I find more information about SPORT SELECT?

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$
14
*
Million
1 x $1 Million Prize
Exact Match Only
Saturday, October 24, 2020
$
50
*
Million
2* x $1 Million Prize
Exact Match Only
Tuesday, October 27, 2020

» Important!

Identifying Lottery Scams

If you’ve been contacted by someone claiming to be from WCLC, and telling you that you have won money without first purchasing a lottery ticket, this is a scam.

You can read more about such scams here.

Myth: I’ve been playing the same numbers for 20 years – they must be due to come up soon!

Fact: Draws are random, and every draw is a separate event. The numbers are not spread out along a conveyor belt with each draw bringing your set of numbers closer.  No numbers are ever “due” and persistence, in this case, makes no difference.