Claiming a Prize
Prize Claims:
Congratulations! Here’s how to claim your prize whether it’s won on a regular physical ticket purchased at a Lotto Spot retailer or a ticket purchased through the Lotto Spot! app.
You can claim prizes up to and including $1,000 at Lotto Spot retailers offering the service. Check with the retailer to ensure they have sufficient cash to pay the prize.
If you've won a prize worth $1,001 or more, you can claim it at a prize office. Physical tickets purchased at a Lotto Spot retailer may also be claimed by mail.
For tickets purchased through the mobile app, you will need to present the barcode from the My Tickets section of the Lotto Spot! App on your phone to a Lotto Spot retailer or at a prize office for scanning prior to the expiry date.
Paper copies of the mobile app ticket barcode will not be accepted in order to claim a prize. PROTECT YOUR BARCODE. DO NOT SHARE OR GIVE ACCESS TO THE BARCODE TO ANY OTHER PERSON. The individual who presents the barcode to a retailer to claim a prize is deemed to be the same individual who purchased the ticket through the App. WCLC is under no obligation to take additional steps to confirm the identity of the individual presenting the barcode and shall in no circumstances be liable for paying the prize associated with the barcode presented to an individual who is not you. WCLC shall only pay a conforming prize claim through presentation of any given barcode one time.
If you are at greater risk of COVID-19 infection, or if you are showing symptoms, please use the mail-in claim method where available, regardless of your prize amount.
| Prize | Information |
|---|---|
| Up to $100 | Prizes up to $100 are automatically validated when scanned at a lottery terminal. Retailers are required to pay these prizes or to make arrangements to do so. If the prize you won on a mobile app ticket is a Free Play, it will print as a regular physical paper ticket. |
| Over $100 up to $1,000* | Ask the retailer if they have available funds to pay the prize. Lottery retailers are not obligated to pay prizes over $100. If a ticket wins $100.01 or more, the retailer can cancel the validation and direct you to claim your prize at another retailer location. If you are unable to find a location to pay the prize, contact Player Care at 1-800-665-3313 for further assistance. |
| Over $1,001 | Call Player Care at 1-800-665-3313 for more information. An appointment is required to visit a prize office. Prizes may not be paid during your appointment at a prize office, but will be ready at a later date. |
| By Mail- Not available for tickets purchased through the mobile app | If you wish to redeem your prize by mail for a physical ticket purchased at a Lotto Spot retailer, there are forms required to submit your claim. Call 1-800-665-3313 for more information. |
*A Lotto Spot retailer may choose not to redeem prizes of over $100 for a variety of reasons,including security concerns about keeping large amounts of cash on the premises. Lottery retailers are independent businesses, and we respect their right to make such decisions.
Ensure your ticket hasn't passed its expiry date-- we can't pay prizes on any ticket presented or mailed after the ticket has expired. Draw-based tickets expire a year from the draw date. Zing tickets expire on the date printed on the back of the ticket.
Claiming at a Prize Office:
Prize offices are currently open by appointment only. To make an appointment, please contact your nearest prize office. You will be asked a series of questions; please have your ticket ready. Please note that prizes will not be paid during your appointment, but will be ready at a later date.
| Province | Prize Office | Phone Number | Office Hours (local time) |
|---|---|---|---|
| Alberta | St. Albert | 780-447-8616 | 8:30 am - 3:30 pm |
| Alberta | Calgary (prize claims under $10,000 only) | 403-663-8301 | 8:30 am - 3:30 pm |
| Saskatchewan | Saskatoon | 306-975-0831 | 8:30 am - 4:00 pm (last appointment at 3:30 pm) |
| Saskatchewan | Regina | 306-780-9355 | 8:30 am - 4:00 pm (last appointment at 3:30 pm) |
| Manitoba | Winnipeg | 204-946-1930 | 8:30 am - 4:30 pm |
Claiming By Mail:
Prizes of any amount for physical tickets purchased at a Lotto Spot retailer can be claimed by mailing tickets to:
Western Canada Lottery Corporation
Prize Payout
Main Floor, 125 Garry Street
Winnipeg, MB R3C 4J1
Things to remember if you're claiming a prize by mail:
- Call Player Care at 1-800-665-3313 during our normal business hours before sending in any claim worth more than $1,000. Prizes over $1,000 require additional paperwork and instruction, which we can help with. You can send claims under $1,000 directly, without contacting Player Care in advance.
- Make sure that your ticket is signed and complete the Claim Form on the back.
- Make sure to include the original ticket with your mail-in prize claim. Prizes can only be paid on presentation of the original winning ticket. We recommend you keep a scan or photocopy of the tickets for your records.
- To process larger prizes, we may need to connect with you remotely to complete necessary interviews and paperwork. We will explain the process for claiming a prize remotely to you thoroughly during the prize payout process.
- There are risks to sending tickets through the mail, and WCLC is not responsible for the loss of tickets in transit to our office. However, thousands of winners send tickets for claim every year without issues. You may want to consult with your local post office to understand the mailing options available to you, depending on the value of the winning ticket you're submitting.
Claim Forms
If you're claiming a prize by mail, you can print off and fill out the forms and include them with your ticket when you mail it in. This will help to expedite your claim and save prize staff the time to contact you for the information. The claimant information form for your province or territory can be found below.
If you're coming to a prize office to claim your prize, you have the option to fill these forms in advance if you want to expedite your claim process. However, our prize office staff will be happy to fill them out with you during your appointment if you'd prefer or if you don't have access to a printer.
Please select the appropriate form for your area. If you have any questions about these forms-- or if you're claiming a prize with one or more other people-- call Player Care at 1-800-665-3313 for guidance.
| Alberta | Saskatchewan | Manitoba | Yukon | NWT & Nunavut |
For Mobile App Ticket Claims
If you aren’t able to claim your prize in person, you may submit your mobile ticket information using this form. Please call Player Care at 1-800-665-3313 for instructions.
Group Players:
Be sure to fill out a Group Buying Agreement prior to claiming a prize. For more information on Group Play click here. To make a group prize claim, please call Player Care at 1-800-665-3313 for instructions.
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