Claiming a Prize

Prize Claims:

Congratulations! Here’s how to claim your prize:

Whether you’ve won on a physical ticket purchased at a Lotto Spot retailer or on a ticket purchased through the Lotto Spot! app, you can claim prizes up to and including $1,000 at Lotto Spot retailers offering the service. Be sure to check with the retailer to ensure they have sufficient cash to pay the prize.

If you've won a prize worth $1,001 or more, you must claim it at a prize office.

Physical tickets purchased at a Lotto Spot retailer may also be claimed by mail.

If you’re claiming a prize for a ticket purchased through the Lotto Spot! app, you will need to present the barcode from the My Tickets section on the app to a Lotto Spot retailer or at a prize office for scanning prior to the expiry date. Paper copies of tickets purchased on the Lotto Spot! app WILL NOT be accepted to claim a prize.

PROTECT YOUR BARCODE. DO NOT SHARE OR GIVE ACCESS TO THE BARCODE TO ANY OTHER PERSON. The individual who presents the barcode to a retailer to claim a prize is deemed to be the same individual who purchased the ticket through the App.

Western Canada Lottery Corporation is under no obligation to take additional steps to confirm the identity of the individual presenting the barcode and shall in no circumstances be liable for paying the prize associated with the barcode presented to an individual who is not you. WCLC shall only pay a conforming prize claim through presentation of any given barcode one time. 

Prize Information
Up to $100 Prizes up to $100 are automatically validated when scanned at a lottery terminal. Retailers are required to either pay the prize or make arrangements to do so. If the prize won on a Lotto Spot! app ticket is a Free Play, it will print as a regular physical paper ticket.
Over $100 up to $1,000* Lotto Spot retailers are not obligated to pay prizes over $100. Ask the retailer if they have available funds to pay the prize. If a ticket wins $100.01 or more, the retailer can cancel the validation and direct you to claim your prize at another retail location. If unable to find a location to pay the prize, contact Player Care at 1-800-665-3313 for further assistance.
Over $1,001 An appointment at a prize office is required to pay any prize $1,001 or more. Call Player Care at 1-800-665-3313 for more information. Please note: Prizes may not be paid during your appointment.
By Mail- Not available for tickets purchased through the mobile app If you wish to redeem your prize by mail for a physical ticket purchased at a Lotto Spot retailer, there are forms required to submit your claim. Call 1-800-665-3313 for more information.

*A Lotto Spot retailer may choose not to redeem prizes of over $100 for a variety of reasons,including security concerns about keeping large amounts of cash on the premises. Lottery retailers are independent businesses, and we respect their right to make such decisions.

Ensure your ticket hasn't passed its expiry date – WCLC cannot pay prizes on any ticket presented or mailed after the ticket has expired. Draw-based tickets expire a year from the draw date.  Scratch tickets expire on the date printed on the back of the ticket.


Claiming at a Prize Office:

Prize offices are currently open by appointment only. To make an appointment, please contact your nearest prize office. You will be asked a series of questions. Please have your ticket ready.

Please note that prizes may not be paid during your appointment.

Prize Office Locations
Province Prize Office Phone Number Office Hours (local time)
Alberta St. Albert 780-447-8616 8:30 am - 3:30 pm
Alberta Calgary (prize claims under $10,000 only) 403-663-8301 8:30 am - 3:30 pm
Saskatchewan Saskatoon 306-975-0831 8:30 am - 4:30 pm (last appointment at 4:00 pm)
Saskatchewan Regina 306-780-9355 8:30 am - 4:30 pm (last appointment at 4:00 pm)
Manitoba Winnipeg 204-946-1930 8:30 am - 4:30 pm


Claiming By Mail:

Prizes of $200 or less can be paid/redeemed at a Lotto Spot retailer. Prizes of any amount can be claimed by mailing tickets to:

Western Canada Lottery Corporation
Prize Payout
Main Floor, 125 Garry Street
Winnipeg, MB R3C 4J1

Please check your ticket before sending it in.

Things to remember if you're claiming a prize by mail:

Call Player Care at 1-800-665-3313 during our normal business hours before sending in any claim worth more than $1,000.

  • Prizes over $1,000 require additional paperwork and instruction, which we can help with. You can send claims under $1,000 directly, without contacting Player Care in advance.

  • Make sure that your ticket is signed and complete the Claim Form information on the back of the ticket.

  • Make sure to include the original ticket with your mail-in prize claim. Prizes can only be paid on presentation of the original winning ticket. We recommend you keep a scan or photocopy of the tickets for your records.

  • To process larger prizes, we may need to connect with you to complete necessary interviews and paperwork. We will explain the process for claiming a prize thoroughly during the prize payout process.

  • There are risks to sending tickets through the mail, and WCLC is not responsible for the loss of tickets in transit to our office. However, thousands of winners send tickets for claim every year without issues. You may want to consult with your local post office to understand the mailing options available to you.

 

Claim Forms

If you're claiming a prize by mail, please print and fill out the forms and include them with your ticket when you mail it in. This will help to expedite your claim and save prize staff the time to contact you for the information. The claimant information form for your province or territory can be found below.

Please note: The forms provided on this website are to start your claim. There are additional forms required to finalize your claim and pay your prize.

If you're coming to a prize office to claim your prize, you have the option to fill these forms in advance if you want to expedite your claim process. However, our prize office staff is happy to fill them out with you during your appointment if you don't have access to a printer.

Please select the appropriate form for your area. If you have any questions about these forms – or if you're claiming a prize with a group – call Player Care at 1-800-665-3313 for guidance.

Claimant Information Forms

Alberta Saskatchewan Manitoba Yukon NWT & Nunavut



For Mobile App Ticket Claims

If you aren’t able to claim your prize in person, you may submit your mobile ticket information using this form.  Please call Player Care at 1-800-665-3313 for instructions.

Group Players:

Be sure to fill out a Group Buying Agreement prior to claiming a prize. For more information on Group Play click here. To make a group prize claim, please call Player Care at 1-800-665-3313 for instructions.

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