Claiming a Prize
Congratulations! Here’s how to claim your prize:
You can claim prizes depending on how your ticket was purchased:
Prizes up to $1,000:
If you purchased your ticket at a Lotto Spot retailer or through the Lotto Spot app, you can claim prizes up to and including $1,000 at participating retailers.
Note: Always check with the retailer to make sure they have enough cash to pay your prize.
Prizes over $1,000:
For prizes of $1,001 or more, you must claim them through a prize office.
Tickets bought from a Lotto Spot retailer can also be mailed in for prize claims.
We’ve Moved!
We’ve moved!
As of December 9, WCLC’s Winnipeg head office is located in True North Square. Learn more about our new office.
For assistance making a prize claim at any of our offices, contact Player Care.
For Lotto Spot App Purchases:
To claim your prize, present the barcode from the "My Tickets" section of the app to a retailer or at a prize office before the ticket expires.
Important: Printed copies of tickets from the Lotto Spot app will NOT be accepted.
Can’t claim your prize in person? You may submit your mobile ticket information using this form. Please contact Player Care for further instructions or information.
PROTECT YOUR BARCODE. DO NOT SHARE OR GIVE ACCESS TO THE BARCODE TO ANY OTHER PERSON. The individual who presents the barcode to a retailer to claim a prize is deemed to be the same individual who purchased the ticket through the app.
Western Canada Lottery Corporation is under no obligation to take additional steps to confirm the identity of the individual presenting the barcode and shall in no circumstances be liable for paying the prize associated with the barcode presented to an individual who is not you. WCLC will only pay a conforming prize claim through the presentation of any given barcode one time.
Prize Information
| Prize Amount | How to Claim |
|---|---|
| Up to $100 | Automatically validated when scanned at a lottery terminal. Retailers must pay or arrange payment for the prize. Free Play prizes are printed as paper tickets. |
| $100.01 to $1,000 | Retailers may choose not to pay prizes over $100. If they cannot, they may direct you to another location. You can also contact Player Care for assistance with your claim. |
| $1,001 and above | Make an appointment with a prize office. Call Player Care for details. Note: Prizes may not be paid during your appointment. |
| By Mail | Physical tickets purchased at a Lotto Spot retailer can be mailed in for prize claims. Call Player Care for instructions. |
Claiming at a Prize Office
Appointment Required: Prize offices are open by appointment only. To schedule, call your nearest office. You will need to have your ticket ready to answer some questions.
Office Locations:
| Province | Prize Office | Phone Number | Office Hours (local time) or Address |
|---|---|---|---|
| Alberta | St. Albert | 780-447-8616 | 8:30 am - 3:30 pm |
| Alberta | Calgary | 403-663-8301 | 8:30 am - 3:30 pm |
| Saskatchewan | Saskatoon | 306-975-0831 | 8:30 am - 4:30 pm (last appointment at 4:00 pm) |
| Manitoba | Winnipeg | 204-946-1930 | 8:30 am - 4:30 pm |
| NWT & Nunavut | Yellowknife | 867-767-9166 Ext 21118 | Centre Ice Plaza, 480A Range Lake Rd Unit #2, X1A 3R9 |
We've Moved!
We’ve moved!
As of December 9, WCLC’s Winnipeg head office is located in True North Square. Learn more about our new office.
For assistance making a prize claim at any of our offices, contact Player Care.
Claiming By Mail
Remember that prizes up to $100 can be claimed at Lotto Spot retailers, and many retailers can redeem prizes up to $1,000. For a quick and efficient prize claim, we recommend visiting a retailer. Only mail tickets with prizes under $1,000 if you encounter issues claiming them at a retail location.
Important: If you plan to claim a prize by mail, please contact Player Care for directions on any additional information to include with your ticket, and mailing instructions. Please note that our Winnipeg head office is moving; contact us first to ensure you are sending your claim to the correct address.
See the claim forms below for additional information to include with your ticket. Ensure you print your name and address on the back of the ticket.
Keep a copy of the front and back of your ticket for your records. Depending on the prize amount, you may want to explore mailing options that provide a tracking number you can retain. Note that WCLC is not responsible for lost mail or the cost of sending your ticket.
Claim Forms
If you're claiming a prize by mail, please print and fill out the forms appropriate to your province or territory and include them with your ticket when you mail it in. This will help to expedite your claim and save prize staff the time to contact you for the information. The claimant information form for your province or territory can be found below.
Please note: The forms provided on this website are to start your claim. There are additional forms required to finalize your claim and pay your prize.
We've Moved!
We’ve moved!
As of December 9, WCLC’s Winnipeg head office is located in True North Square. Learn more about our new office.
For assistance making a prize claim at any of our offices, contact Player Care.
If you're coming to a prize office to claim your prize, you can complete these forms in advance to expedite your claim process. However, our prize office staff is happy to fill them out with you during your appointment if you do not have access to a printer.
Please select the appropriate form for your place of residence. If you have any questions about these forms – or if you are claiming a prize with a group – contact Player Care for information.
*Note: If you live outside the provinces and territories below, download the Manitoba form, but only complete page 2 (claimant information sheet).
| Alberta | Saskatchewan | Manitoba | Yukon | NWT & Nunavut |
Group Players
For group claims, ensure a Group Buying Agreement is completed. Contact Player Care for group prize claim assistance.
