Claiming a Prize
Did your lottery ticket win a prize?! Congratulations!
Here’s how to claim your prize:
Winning ticket purchased at a Lotto Spot retail location:
Prizes up to $1,000:
If you purchased your ticket at a Lotto Spot retailer or through the Lotto Spot app, you can claim prizes up to and including $1,000 at participating retailers.
Note: Always check with the retailer to make sure they have enough cash to pay your prize.
Prizes over $1,000:
For prizes of $1,001 or more, you must claim them through a prize office.
Contact Player Care to find out which prize office is best for you..
We've Moved!
WCLC’s Winnipeg head office is located in True North Square. Learn more about our new office.
For assistance making a prize claim at any of our offices, contact Player Care.
Winning Ticket Purchased on the Lotto Spot App:
To claim your prize, open the Lotto Spot app and log in to your account.
Present the barcode from the "My Tickets" section of the app to a retailer (prizes of $1,000 or less) or at a prize office (prizes of $1,000 or more) before the ticket expires.
Note: Printed copies of tickets from the Lotto Spot app will NOT be accepted.
If you are unable to claim your prize in person, please contact Player Care.
Tips for protecting your winning ticket:
PROTECT YOUR BARCODE.
Do not share or give access to the barcode to any other person. The individual who presents the barcode to a retailer to claim a prize is deemed to be the same individual who purchased the ticket through the app.
Western Canada Lottery Corporation is under no obligation to take additional steps to confirm the identity of the individual presenting the barcode and shall in no circumstances be liable for paying the prize associated with the barcode presented to an individual who is not you. WCLC will only pay a conforming prize claim through the presentation of any given barcode one time.
Prize Information
| Prize Amount | How to Claim |
|---|---|
| Up to $100 | Automatically validated when scanned at a lottery terminal. Retailers must pay or arrange payment for the prize. Free Play prizes are printed as paper tickets. |
| $100.01 to $1,000 | Retailers may choose not to pay prizes over $100. If they cannot, they may direct you to another location. You can also contact Player Care for assistance with your claim. |
| $1,001 and above | Make an appointment with a prize office, or claim by mail. Call Player Care for details and to make arrangements. Note: Prizes may not be paid during your appointment. |
| PLEASE NOTE! | Due to increased demand, WCLC Prize Offices are prioritizing payment of prizes $1,001 and above. Claims under $1,001 will only be accepted at prize offices with a Player Care reference number. If you are unsure, scan your ticket in-store or on the Lotto Spot app. If you are in need of assistance, please call Play Care. |
Claiming at a Prize Office
Appointment Required: Prize offices are available BY APPOINTMENT ONLY. To schedule, call your nearest office. You will need to have your ticket ready to answer some questions.
Office Locations:
| Province | Prize Office | Phone Number | Office Hours (local time) or Address |
|---|---|---|---|
| Alberta | St. Albert | 780-447-8616 | 8:30 am - 3:30 pm |
| Alberta | Calgary | 403-663-8301 | 8:30 am - 3:30 pm |
| Saskatchewan | Saskatoon | 306-975-0831 | 8:30 am - 4:30 pm |
| Saskatchewan | Regina | 306-780-9355 | 8:30 am - 4:30 pm |
| Manitoba | Winnipeg | 204-946-1930 | 8:30 am - 4:30 pm |
| NWT & Nunavut | Yellowknife | 867-767-9166 Ext 21118 | Centre Ice Plaza, 480A Range Lake Rd Unit #2, X1A 3R9 |
Claiming By Mail
If you are unable to claim a prize over $1,000 in-person at one of the Prize Payout locations above, you can mail your winning ticket to WCLC’s head office.
Please note that our Prize Payout Office is primarily focused on processing lottery prizes of $1,001 or more. There may be a delay of several weeks for small value prize claims, due to volume and prioritization of larger wins.
To avoid wait times, we encourage players—when possible—to check tickets using the Lotto Spot app, self-checkers at retail, or by asking a retailer to scan the ticket.
Prizes up to $100 can be claimed at any Lotto Spot retailer, and many retailers can redeem prizes up to $1,000.
Note: If you plan to claim a prize by mail, please contact Player Care for directions and mailing information.
See the claim forms below for additional information to include with your ticket. Ensure that your name is printed on the front of the ticket AND the contact section on the back of the ticket.
Keep a copy of the front and back of your ticket for your records. Depending on the prize amount, you may want to explore mailing options that provide a tracking number you can retain.
Note: WCLC IS NOT responsible for lost mail or the cost of mailing your ticket.
Claim Forms
If you're claiming a prize of $1,001 or more by mail, please print and fill out the forms appropriate to your province or territory and include them with your ticket when you mail it in. Completing these forms will help to expedite your claim process. The claimant information form for your province or territory can be found below.
If you're coming to a prize office to claim your prize, you can complete these forms in advance to expedite your claim process. However, our prize office staff is happy to fill them out with you during your appointment if you do not have access to a printer.
Please select the appropriate form for your place of residence. If you have any questions about these forms – or if you are claiming a prize with a group – contact Player Care.
The forms provided on this website are to start your claim. There are additional forms required to finalize your claim and pay your prize; the prize team will contact you for any additional information needed.
Note: If you live outside the provinces and territories below, download the Manitoba form, but only complete page 2 (claimant information sheet).
| Alberta | Saskatchewan | Manitoba | Yukon | NWT & Nunavut |
Group Players
Group claims require a completed Group Buying Agreement. Contact Player Care for more information on claiming a group prize.
