Frequently Asked Questions



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General


About the Games


General


Buying Tickets

Q: What time do I have to purchase my ticket by for tonight’s draw?

Q: Can I buy WCLC lottery products over the Internet?

Q: Why can't I make a purchase on the app after updating to version 5.6.0?

Q: Should I print my name on my tickets after I buy them?

Q: I bought a ticket from another lottery region. When I try to cash them here, the terminals won't validate them. Why?

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Checking and Protecting Your Tickets

Q: What should I do if I discover a prize worth more than $1,000? How can I protect my ticket?

Q: What do I do if I have a problem checking my ticket at the store?

Q: Do you list the exact location where a winning ticket was sold?

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Claiming a Prize

Q: I’ve won a prize – how can I claim my money?

Q: If I win a major prize, do I need to have my picture taken?

Q: I purchased a ticket while visiting the Prairies and Territories. How do I claim my prize?

Q: Are lottery winnings taxable?

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Expiry Dates

Q: I found a LOTTO 6/49 ticket in my junk drawer that is over a year old. Can I still claim a prize?

Q: What happens with lottery prize money that is not claimed?



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Where Does the Money Go?

Q: Where does the money go?


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Group Play

Q: Do you have a form for lottery groups?

Q: Does WCLC require a copy of our Group Buying Agreement?

Q: What name or names should we print on the back of our group tickets?

Q: When I have our group’s tickets checked at retail, what do I get back from the retailer to show my group members?

Q: If our lottery group does win a major prize, how are the cheques distributed?


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Lottery Scams

Q: I received an email/ phone call/letter from the lottery saying that my name was selected, and I won a lottery prize. I can claim the prize if I send the necessary payment for the taxes and/or service charges associated with the prize. Is this legitimate?

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MVP Service

Q: What are the benefits of MVP Service?

Q: When I try to sign up for MVP Service, why do I see a message that says “email address is already in use"?

Q: Is the personal information I enter to register for MVP Service protected?

Q: What can I do if I no longer want to receive emails from MVP Service or if I’m going away on holidays?


About the Games:


Draws and Jackpots

Q: What time are the draws held?

Q: Where do the draws take place?

Q: How do the draws work?

Q: When the jackpot is big, why not offer several smaller prizes?

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DAILY GRAND

Q: Does the Grand Number work the same as the Bonus number on LOTTO 6/49 or LOTTO MAX?

Q: Why doesn’t the top prize grow when it’s not won?

Q: How long do the annuity payments last on the top two prize categories?

Q: Do winners have to pay tax on their winnings?

Q: What if the winner chooses the annuity and dies shortly thereafter?

Q: If a winner chooses the annuity option, how often will they receive payments?

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LOTTO 6/49

Q: What are the two jackpots offered with LOTTO 6/49?

Q: How does the Gold Ball Draw work?

Q: Is the Gold Ball jackpot guaranteed?

Q: Can I pick my numbers for the Gold Ball draw?

Q: Why are the selections on my LOTTO 6/49 and WESTERN 649 ticket the same? Will this affect my odds of winning?

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LOTTO MAX

Q: My number matched four numbers on one line of the MAXMILLIONS numbers. Why didn’t I win?

Q: What happens when a LOTTO MAX jackpot or MAXMILLIONS prizes aren’t won?

Q: Why are the selections on my LOTTO MAX and WESTERN MAX ticket the same? Will this affect my odds of winning?

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POKER LOTTO and ALL IN

Q: Can I claim instant prizes before the draw takes place?


Q: Can I play POKER LOTTO without ALL IN?

Q: How big can the ALL IN jackpot get? Is it capped at a certain amount?

Q: How does the ALL IN jackpot grow?

Q: How up-to-date are the jackpots advertised at retail and on the website and mobile app?


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EXTRA

Q: I matched the last two EXTRA digits, but when I took it to the store, it didn’t register for a prize. Why?

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Mail Subscription Service

Q: Is a mail subscription the only way to subscribe to lottery games?

Q: What games are available by subscription?

Q: How many draws can I buy? Can I buy just one draw?

Q: How long does it take to get a mail subscription?

Q: When will my mail subscription start?

Q: How do I know if I’ve won, do you notify me or can I be set up for notifications?

Q: Can I choose to play only one draw per week with my subscription if the game has two draws per week?

Q: Do I have the option to add EXTRA to Free Plays won on a subscription?

Q: Is Direct Deposit available for mail subscription prize payments? 

Q: How do I pay for my mail subscription? 

Q: When and how do I get my prizes, and what happens if I win the jackpot?

Q: What name should go on the subscription if playing by group? Can we have a group name?

Q: Can we change the trustee for a group subscription?

Q: If I go away for the winter can I have my winning cheques mailed to an alternate address? 

Q: How will I know what numbers are on my subscription?

Q: Can I log in online somewhere to view my mail subscriptions?

Q: Can I view my mail subscriptions on the Subscription Spot site?

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SCRATCH 'N WIN

Q: On the back of all scratch tickets, there is the line that states “Numbers in the area marked “CNTL. NO.” cannot be used to win a prize.”  What does this mean? 

Q: Where can I find how many prizes are still available on a certain scratch ticket?

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SPORT SELECT

Q: Where can I find more information about SPORT SELECT?

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GOLD BALL JACKPOT
$
56
Million
or Guaranteed $1 Million
7 Balls Remaining
Exact Match Only
Wednesday, May 29, 2024
$
70
*
Million
14* x $1 Million Prize
Exact Match Only
Tuesday, May 28, 2024

» Important!

Identifying Lottery Scams

If you’ve been contacted by someone claiming to be from WCLC, and telling you that you have won money without first purchasing a lottery ticket, this is a scam.

You can read more about such scams here.

Myth: I’m never going to win a jackpot because I don’t live in a big city or in another province.

Fact: Provinces and cities don’t win lotteries – individual people or groups do. Every selection has the same chance of winning as every other selection sold for the same game, regardless of where you purchase it. Over time, locations of winning tickets do tend to reflect the total proportion sold in an area.

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