Claiming a Prize
Prizes up to and including $1,000 can be claimed at lottery retailers offering the service. Check with the retailer to ensure they have sufficient cash to pay the prize.
Winners of prizes over $1,000 may claim their prize at a Prize Payout office or mail in their tickets for claim. See below for more information on these options.
If you are at greater risk of COVID-19 infection, or if you are showing symptoms, please use the mail-in claim method, regardless of your prize amount.
How to claim your prize:
|Prizes||At Retail||By Mail||Prize Payout Office||Additional Information|
|Up to $100||✔||✔||✔||Prizes up to $100 are automatically validated when scanned by a lottery terminal, and retailers are required to pay these prizes, or to make arrangements to do so.|
|Over $100 to $1,000||✔||✔||✔||Ask the retailer if they have available cash to pay your prize. Lottery retailers are not obligated to pay prizes over $100. If a ticket wins $100.01 or more, the retailer can cancel the validation, and direct you to claim your prize at another retailer or by mail.*|
|$1,001 to $9,999.99||✔||✔||Call 1-800-665-3313 for instructions.|
|$10,000 and over||✔||✔||Call 1-800-665-3313 for instructions.|
Make sure that your ticket is signed and complete the Claim Form on the back.
*Stores or franchises may choose not to redeem prizes of over $100 for a variety of reasons, which may include security concerns about keeping large amounts of cash on the premises. Lottery retailers are independent businesses, and we respect their right to make such decisions.
Claiming at a Prize Office:
All prize offices are open by appointment only.
Please contact Customer Care at 1-800-665-3313 during our normal business hours (7:30 am MT to 4:30 pm MT/ 8:30 am CT to 5:30 pm CT) Monday to Friday to be transferred to the appropriate Prize Payout office to make an appointment.
When you call to make your appointment, you will be asked a series of questions, so please have your ticket ready.
Please note that prizes will not be paid during your appointment, but will be mailed at a later date.
At this time, prize offices are not accepting prize claim appointments from anyone who has travelled between provinces within the last 14 days.
Claiming By Mail:
All prizes can be claimed by mailing tickets to:
Western Canada Lottery Corporation
10th Floor, 125 Garry Street,
Note: To process larger prizes, we may need to connect with you remotely to complete necessary interviews and paperwork. The process for claiming a prize remotely will be explained to you thoroughly during the prize payout process. We appreciate your patience during this time.
- Make sure you call Customer Care at 1-800-665-3313 during our normal business hours (7:30 am MT to 4:30 pm MT/ 8:30 am CT to 5:30 pm CT) Monday to Friday before sending in any claim worth more than $1,000.
- Please clearly print your legal name, address and daytime telephone number on the Claim Form on the back of the ticket.
- All risks of sending tickets through the mail remain with the player. You can take a scan or photocopy for your records, but the original ticket is required for claim.
- Depending on the amount won, a copy of your identification may be required.
UPDATE REGARDING TICKET EXPIRY:
In recognition that the measures being put in place to help slow the spread of COVID-19 may have affected your ability to make a prize claim on a winning ticket, we are extending ticket expiry dates for any ticket that would have expired beginning March 17, 2020. Visit our COVID-19 Pandemic Response page for more information.