Claiming a Prize
Congratulations on your win! Now, if you haven’t already signed the back of your winning ticket, make sure to complete the Claim Form.
Prizes up to $200 are automatically validated when scanned by a lottery terminal, and Retailers are required to pay these prizes, or to make arrangements to do so. However, Retailers are not obligated to pay prizes over $200. If a ticket wins $200.01 or more, the Retailer can cancel the validation, and direct you to claim your prize at another Retailer or from a prize office.
Stores or franchises may choose not to redeem prizes of over $200 for a variety of reasons, which may include security concerns about keeping large amounts of cash on the premises. Lottery Retailers are independent businesses, and we respect their right to make such decisions.
Prizes up to and including $1,000 may be claimed at a Lottery Ticket Centre offering this service. Check with the Retailer before having the ticket checked to ensure they have enough money to pay the prize.
For prizes over $1,000 and merchandise prizes, WCLC has Prize Payout Offices located in Calgary (up to $9,999.99) or St. Albert, Alberta; Regina or Saskatoon, Saskatchewan and Winnipeg, Manitoba. Prize claims of $10,000 or more require an appointment.
To make sure your winning experience is a memorable one, contact us. Call Customer Care at 1-800-665-3313 during regular business hours, Monday to Friday, for instructions on claiming your prize.
All prizes can also be claimed by mailing tickets to:
Western Canada Lottery Corporation
Prize Payout
10th Floor, 125 Garry Street
Winnipeg, Manitoba R3C 4J1
Note: Print your name, address, and daytime telephone number in the Claim Form on the back of the ticket. All risks of sending tickets through the mail remain with the player. Don’t forget to claim your prize before the expiry date specified on the back or front of the ticket.
