COVID-19 Pandemic Response
Like all organizations, Western Canada Lottery Corporation is monitoring and responding to the COVID-19 pandemic. Our top priority is the health and well-being of our staff, our players and everyone involved in the distribution of lottery products. We continue to implement measures to minimize risks of transmission and follow guidelines set forth by public health agencies.
As the pandemic continues, we will continue to respond in ways that protect and maintain your health and safety, and serve our mandate as a fundraiser for priority programs and services in the Prairie Provinces and the North.
We’re sure that you have questions, and answers to some of the most common are below:
How can I redeem my prize?
Prizes up to $1,000 can still be claimed at lottery retailers offering the service. When claiming a larger prize, check with the retailer to ensure they have sufficient cash on hand to pay.
Prize Offices are open by appointment only. Claimants will be asked to answer a few health screening questions before an appointment can be made.
WCLC continues to process claims for prizes submitted by mail. For information on how to claim your prize, follow the steps listed here, or call Player Care at 1-800-665-3313 for direction. There may be processing delays for prizes of smaller amounts at this time, and we appreciate your patience.
Note: Early on in the COVID-19 pandemic, a one-time six month expiry extension was agreed on by lottery jurisdictions across the country for tickets that would have expired between March and September 2020. That six month extension has since elapsed and no further extension is anticipated. Lottery tickets are available for prize claim for one year from the draw date or the date of the last SPORT SELECT event on the ticket, or until the date printed on the back of instant tickets.
Can I still buy lottery tickets at retail?
The WCLC lottery retail network remains available for sales and validation through those Lotto Spot locations that choose to continue the services. We are aware that some retailers have made the decision for their own businesses to suspend the sale of lottery during the COVID-19 pandemic, and we respect those choices.
WCLC conducts and manages lottery games at the direction of our members – the governments of Alberta, Saskatchewan, and Manitoba – and associate members – Yukon, Northwest Territories, and Nunavut. 100% of the profits generated by lottery products in the region is returned to the members to support priority programs and services by each government.
Is it safe to play the lottery at retail?
During this time, you should make decisions that are best for you and follow public health advice and best practices. Just as retailers may choose whether to continue lottery sales and validations during this time, we encourage players to follow public health direction and advice when choosing whether to buy lottery tickets at retail.
As independent businesses, Lotto Spot retailers have their own protocols in place to help protect staff and customers. As well, all retailers have self-serve ticket checkers where players can scan their own tickets to determine if they’re winners – thus reducing contact. And WCLC’s Lotto Spot mobile app offers a mobile ticket checker function on Apple and Android devices, as well as a new ticket builder that lets players generate a QR code that a retailer can scan to produce tickets without having to exchange a physical selection slip.
Can I play the lottery without going to a store?
Yes, there are options to play many lottery games remotely.
Subscription Spot is our newest way to play your favourite games from home, or wherever you are. With Subscription Spot, you can play LOTTO MAX, LOTTO 6/49, WESTERN MAX, WESTERN 649, DAILY GRAND and EXTRA for up to a year in advance. Make a purchase with a credit card and you’re entered for the very next draw! Prizes are deposited directly to your bank account after winning. Read more about Subscription Spot here.
Our classic Mail Subscription program also remains available to playLOTTO MAX, LOTTO 6/49, WESTERN MAX, WESTERN 649, DAILY GRAND, and EXTRA for up to a year in advance. Subscriptions can be purchased by phone, by mail or on our website. Mail Subscriptions begin about 10 days after your order is processed. Some frequently asked questions about Subscriptions can be found here.
Manitoba residents can also play lottery games online at PlayNow.com, a site licensed and managed by Manitoba Liquor & Lotteries.
Are all your games available?
Currently, all lottery products – including draw-based games, Zing instant tickets, and SPORT SELECT - are available to play at Lotto Spot retail locations.
Many draw-based games – LOTTO MAX, LOTTO 6/49, DAILY GRAND, WESTERN MAX, WESTERN 649, and EXTRA -- are available Lotto Spot retailers, through our subscription service or through PlayNow.com for Manitoba residents. Zing games are available at most Lotto Spot retailers.
Who can I contact for more information?
At this time, our remains available to answer your questions about games, prizes and other general lottery information. Player Care is available during these hours:
Monday: 8:30 am to 5:30 pm CT / 7:30 am to 4:30 pm MT
Tuesday-Friday: 8:30 am to 9:30 pm CT / 7:30 am to 8:30 pm MT
Saturday: 1:30 pm to 9:30 pm CT / 12:30 pm to 8:30 pm MT
We also encourage you to use the menus at the top of this page to seek the information you need on our website.