COVID-19 Pandemic Response
Like all organizations, Western Canada Lottery Corporation is monitoring and responding to the COVID-19 pandemic. Our top priority is the health and well-being of our staff, our players and everyone involved in the distribution of lottery products. We continue to create and implement measures to minimize risks of transmission and follow guidelines set forth by public health agencies.
We recognize that the situation continues to develop quickly, and we will continue to respond in ways that protect and maintain your health and safety, and serve our mandate as a fundraiser for priority programs and services in the Prairie Provinces and the North.
We’re sure that you have questions during this time, and answers to some of the most common are below:
How can I redeem my prize?
All our lottery prizes offices are closed to the public at this time, however prizes can still be claimed at lottery retailers offering this service. Check with the retailer to ensure they have sufficient cash on hand to pay the prize.
Winners of prizes over $1,000 can be claimed by mailing the ticket in for claim. .
There may be processing delays at this time, and we appreciate your patience.
IMPORTANT UPDATE ON TICKET EXPIRY DATES:
We recognize that the measures being put in place to help slow the spread of COVID-19 may have affected your ability to make a prize claim on a winning ticket, which is why we are extending ticket expiry dates for any ticket that would have expired beginning March 17, 2020.
You will now have 18 months from the date of your ticket’s draw or an additional six months beyond the expiration date printed on the back of a Zing scratch ticket to make a prize claim. Please note this applies to draw-based games and SPORT SELECT tickets that would have expired between March 17 and September 17, 2020. For Zing scratch games, the extension applies to tickets that would expire between March 31 and September 30, 2020. The Zing tickets this applies to are listed here. All other tickets will expire one year from the draw date or on the listed expiry date.
If you don’t feel comfortable claiming a prize at this time, simply sign the back of your ticket and keep it in a safe place until you do. We support you in taking whatever steps are appropriate to keep yourself, your loved ones, and your community safer.
Can I still buy lottery tickets at retail?
At this time, the lottery retail network in the Prairie Provinces and the North remains available for sales and validation through those Lotto Spot locations that choose to continue the services. We are aware that some retailers have made the decision for their own businesses to suspend the sale of lottery during the COVID-19 pandemic, and we respect those choices.
WCLC conducts and manages lottery games at the direction of our members – the governments of Alberta, Saskatchewan, and Manitoba – and associate members – Yukon, Northwest Territories, and Nunavut. 100% of the profits generated by lottery products in the region is returned to the members to support priority programs and services by each government.
Is it safe to play the lottery at retail?
During this time, you should make decisions that are best for you and follow public health advice and best practices. Just as retailers may choose whether to continue lottery sales and validations during this time, we encourage players to follow public health direction and advice when choosing whether to buy lottery tickets at retail.
Can I play the lottery without going to a store?
Yes. Subscriptions allow lottery players in our region to play their favourite games – LOTTO MAX, LOTTO 6/49, WESTERN MAX, WESTERN 649, DAILY GRAND and EXTRA – for up to a year in advance. Subscriptions can be purchased by phone, by mail or on our Some .
Please be aware that Subscriptions require processing and do not take effect immediately for the next draw date. We cannot guarantee a Subscription’s first draw date.
Manitoba residents can also play lottery games online at PlayNow.com, a site licensed and managed by Manitoba Liquor & Lotteries.
Are all your games available?
SPORT SELECT games have been impacted by the cancellation of sports events; however, limited sports offerings are available at sportselect.wclc.com. Draw-based games are available Lotto Spot retailers, through our subscription service or through PlayNow.com for Manitoba residents; and Zing games are available at most Lotto Spot retailers.
Who can I contact for more information?
At this time, our remains available to answer your questions about games, prizes and other general lottery information. As you can imagine, Customer Care is fielding more inquiries than usual at this time. Many of the common questions you may have about the COVID-19 pandemic and lottery games in our region are addressed above.
We also encourage you to use the menus at the top of this page to seek the information you need on our website.
Please note, Customer Care is making adjustments to operations to ensure the health and safety of our call centre employees. Call hours to Customer Care are now Monday through Friday, 9:30 am to 4:30 pm Central Time/ 9:30 am to 3:30 pm Mountain Time. We are experiencing longer than normal hold times and we ask for your patience during this time.