Claiming a Prize

In the event of any discrepancy between this information and the official information and prize calculations of WCLC, the latter shall prevail. For ages 18+ only. Please play responsibly.

Prize claims

Congratulations on your lottery prize!

You can claim prizes up to and including $1,000 at Lotto Spot retailers offering the service. Check with the retailer to ensure they have sufficient cash to pay the prize.

If you've won a prize worth over $1,000, you can claim it at a Prize Payout office or mail your tickets in for claim.

Please note: The Winnipeg Prize Payout Office is currently only accepting mail-in claims. Offices in Alberta and Saskatchewan remain open by appointment. If you are at greater risk of COVID-19 infection, or if you are showing symptoms, please claim your prize by mail, regardless of your prize amount.

How to claim based on prize amount:

Prizes At Retail By Mail Prize Payout Office Additional Information
Up to $100 Prizes up to $100 are automatically validated when scanned by a lottery terminal, and retailers are required to pay these prizes, or to make arrangements to do so.
Over $100 to $1,000 Ask the retailer if they have available cash to pay your prize. Lottery retailers are not obligated to pay prizes over $100. If a ticket wins $100.01 or more, the retailer can cancel the validation, and direct you to claim your prize at another retailer or by mail.*
$1,001 to $9,999.99 Call your nearest prize office for instructions. You may also call Player Care at 1-800-665-3313 for more information.
$10,000 and over Call your nearest prize office for instructions. You may also call Player Care at 1-800-665-3313 for more information.

*Stores or franchises may choose not to redeem prizes of over $100 for a variety of reasons, which may include security concerns about keeping large amounts of cash on the premises. Lottery retailers are independent businesses, and we respect their right to make such decisions.

Make sure that your ticket is signed and complete the Claim Form on the back. Ensure your ticket hasn't passed its expiry date-- we can't pay prizes on any ticket presented at a prize office or mailed after the ticket has expired.

Claiming at a Prize Office:

Prize offices are currently open by appointment only. To make an appointment, please contact your nearest prize office. You will be asked a series of questions; please have your ticket ready. Please note that prizes will not be paid during your appointment, but will be ready at a later date.

Prize Office Locations
Province Prize Office Phone Number Office Hours (local time)
Alberta St. Albert 780-447-8616 8:30 am - 3:30 pm
Alberta Calgary (prize claims under $10,000 only) 403-663-8301 8:30 am - 3:30 pm
Saskatchewan Saskatoon (Saskatchewan residents only) 306-975-0831 8:30 am - 3:00 pm
Saskatchewan Regina (Saskatchewan residents only) 306-780-9355 8:30 am - 3:00 pm
Manitoba Winnipeg

This office is unable to accept in-person prize claims at this time. Prizes may still be claimed by mail.

Claiming By Mail:

Prizes of any amount can be claimed by mailing tickets to:

Western Canada Lottery Corporation
Prize Payout
Main Floor, 125 Garry Street
Winnipeg, MB R3C 4J1

Things to remember if you're claiming a prize by mail:

Claim Forms

If you're claiming a prize by mail, you can print off and fill out the forms and include them with your ticket when you mail it in. This will help to expedite your claim and save prize staff the time to contact you for the information. The claimant information form for your province or territory can be found below.

If you're coming to a prize office to claim your prize, you have the option to fill these forms in advance if you want to expedite your claim process. However, our prize office staff will be happy to fill them out with you during your appointment if you'd prefer or if you don't have access to a printer.

Please select the appropriate form for your area. If you have any questions about these forms-- or if you're claiming a prize with one or more other people-- call Player Care at 1-800-665-3313 for guidance.

Claimant Information Forms

Alberta Saskatchewan Manitoba Yukon NWT & Nunavut

Group Players:

Be sure to fill out a Group Buying Agreement prior to claiming a prize. For more information on Group Play click here. To make a group prize claim, please call Player Care at 1-800-665-3313 for instructions.