Claiming a Prize

Prize claims

Congratulations on your lottery prize!

You can claim prizes up to and including $1,000 at Lotto Spot retailers offering the service. Check with the retailer to ensure they have sufficient cash to pay the prize.

If you've won a prize worth over $1,000, you can claim it at a Prize Payout office or mail your tickets in for claim.

Please note: The Winnipeg Prize Payout Office is currently only accepting mail-in claims. Offices in Alberta and Saskatchewan remain open by appointment. If you are at greater risk of COVID-19 infection, or if you are showing symptoms, please claim your prize by mail, regardless of your prize amount.

How to claim based on prize amount:

*Stores or franchises may choose not to redeem prizes of over $100 for a variety of reasons, which may include security concerns about keeping large amounts of cash on the premises. Lottery retailers are independent businesses, and we respect their right to make such decisions.

Make sure that your ticket is signed and complete the Claim Form on the back. Ensure your ticket hasn't passed its expiry date-- we can't pay prizes on any ticket presented at a prize office or mailed after the ticket has expired.

Claiming at a Prize Office:

Prize offices are currently open by appointment only. To make an appointment, please contact your nearest prize office. You will be asked a series of questions; please have your ticket ready. Please note that prizes will not be paid during your appointment, but will be ready at a later date.

Claiming By Mail:

Prizes of any amount can be claimed by mailing tickets to:

Things to remember if you're claiming a prize by mail:

• Call Player Care at 1-800-665-3313 during our normal business hours before sending in any claim worth more than $1,000. Prizes over $1,000 require additional paperwork and instruction, which we can help with. You can send claims under $1,000 directly, without contacting Player Care in advance.
• Make sure to include the original ticket with your mail-in prize claim. Prizes can only be paid on presentation of the original winning ticket. We recommend you keep a scan or photocopy of the tickets for your records.
• To process larger prizes, we may need to connect with you remotely to complete necessary interviews and paperwork. We will explain the process for claiming a prize remotely to you thoroughly during the prize payout process.
• There are risks to sending tickets through the mail, and WCLC is not responsible for the loss of tickets in transit to our office. However, thousands of winners send tickets for claim every year without issues. You may want to consult with your local post office to understand the mailing options available to you, depending on the value of the winning ticket you're submitting.

Claim Forms

If you're claiming a prize by mail, you can print off and fill out the forms and include them with your ticket when you mail it in. This will help to expedite your claim and save prize staff the time to contact you for the information. The claimant information form for your province or territory can be found below.

If you're coming to a prize office to claim your prize, you have the option to fill these forms in advance if you want to expedite your claim process. However, our prize office staff will be happy to fill them out with you during your appointment if you'd prefer or if you don't have access to a printer.

Please select the appropriate form for your area. If you have any questions about these forms-- or if you're claiming a prize with one or more other people-- call Player Care at 1-800-665-3313 for guidance.

Group Players:

Be sure to fill out a Group Buying Agreement prior to claiming a prize. For more information on Group Play click here. To make a group prize claim, please call Player Care at 1-800-665-3313 for instructions.

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