|
WCLC
| Buying Tickets
| Checking
and Protecting Your Tickets
| Claiming a Prize |
Expiry Dates
| Where does the Money Go? | Bonus Number
| Group Play |Lottery Lingo | Lottery Scams
About the Games
Draws and Jackpots
| PAYDAY | LOTTO 6/49 | WESTERN 649 |
SUPER 7 |
EXTRA
| MILLIONAIRE LIFE | More
Ways to Play | PICK 3
| SCRATCH 'N WIN
| SPORT SELECT |
MVP Service
MVP Service
How To Print
Printing
Q: What is Western Canada Lottery Corporation?
A: Western Canada Lottery Corporation (WCLC) is a non-profit organization
authorized to manage, conduct and operate lottery and gaming-related
activities for its members, the governments of Alberta, Saskatchewan and
Manitoba. The Yukon Territory, the Northwest Territories and Nunavut
participate as associate members.
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Q: What time do I have to purchase my ticket by for tonight’s
draw?
A: The purchase cut-off time is 6:00 pm PT/7:00 pm MT/8:00 pm CT the
evening of the draw for LOTTO 6/49, WESTERN 649, SUPER 7, PAYDAY and PICK 3
tickets.
Q: Can I buy WCLC lottery products over the Internet?
A: No, we don’t sell our products on the Internet. Our website is intended
as an information resource for our players; however, check out Play by
Subscription and find out how to never miss a draw!
Q: Should I print my name on the back after I buy my
tickets?
A: Yes. Printing your name and address on the back of
the ticket ensures that no one else can claim any prize on the ticket if it is
lost or stolen. This also makes it easier when you take your tickets to be
checked, as lottery Retailers cannot validate tickets without the customer’s
name printed on the back of the ticket. For more protection tips, click
here
.
Q: Can I play WCLC's games if I live outside the Prairies or
Territories?
A: No. The five lottery regions in Canada do not sell lottery tickets
outside their respective borders. Visitors can, of course, purchase tickets
when visiting another lottery region, but they must claim all prizes through
that region. Most lottery tickets include the name and address of the selling
region on the back of the ticket.
Q: I bought a LOTTO 6/49 ticket from another lottery region. When I
try to cash them here, the terminals won't validate them. Why?
A: LOTTO 6/49 and SUPER 7 are national lottery games
and are played in five different regions across Canada. Each region maintains its own computer system, so
Ticket Terminals can only verify tickets purchased in their own
region. To claim a prize on a ticket purchased elsewhere, you can
either return to the region where you bought the ticket, or you can mail it to
the address shown on the back of the ticket. Make sure your name and return
address are printed in the Claim Form.
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Q: How can I check my lottery ticket?
A: It does not take long to check your Selections, and this way you
will know if you have won a prize and how much that prize is.
- Compare your numbers to the winning numbers on our
website.
- Sign up for our MVP Service and have LOTTO 6/49 and SUPER 7 winning numbers emailed to
you.
- Use the self-serve Ticket Checkers where
available. Insert the ticket, barcode side up, and wait for the
message to appear on the Ticket Checker's screen.
- You can find the winning numbers for a year in LUCK Magazine.
- Check the winning numbers printed and posted at
Retail.
- Call the Winning Numbers Lines for the most recent
numbers.
- Edmonton (780) 459-5100
- Calgary (403) 275-8101
- Regina (306) 525-0591
- Saskatoon (306) 244-1780
- Winnipeg (204) 780-5825
- Yellowknife (867) 669-8345
- Whitehorse (867) 667-2417
Q: I’ve noticed posters that say to protect my ticket. What does
this mean?
A: Players should always take responsibility for the
tickets they purchase. There are steps you can take to
ensure you have 100% protection with your lottery tickets. Click
here to read more.
Q. What can I do if I discover a prize win worth more than $1,000
in the evening or on the weekend, when prize offices are closed? How can I
protect my ticket? A: If you haven’t already, print your name, address and
daytime telephone number on the back of your winning ticket. This prevents
anyone else from claiming the prize, as all players who claim a prize through
a Prize Payout Office must present identification. Any changes to the
information on the back of the ticket have to be investigated before the prize
can be paid.
Also make sure any large winning tickets are kept in a safe place until you
can collect the prize. To make prize claim arrangements, call Corporate
Communications at 1-800-665-3313 during regular business hours, Monday through
Friday.
Q: What do I do if I have a problem checking my ticket at the
store?
A: If you experience any difficulty while checking your
tickets, or have any concerns about a lottery Retailer, you can contact us via
email
or by
phone at 1-800-665-3313, and ask for Corporate Communications. We are
available Monday to Friday during regular business hours. Please have ready as
much detail about the incident as possible.
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Q: I’ve won a prize worth more than $1,000. How do I
collect my money?
A: Congratulations! For claim instructions, please call Corporate
Communications at 1-800-665-3313 during regular business hours, Monday to
Friday.
Q: If I win a major prize, do I need to have my picture
taken?
A: Yes. Under WCLC Rules and Regulations, the Corporation has no
obligation to pay a prize unless the winner gives WCLC the right to publish
the winner's name, city or town of residence and/or recent photograph.
Names and photographs of major lottery winners are publicized to protect the
integrity of the games – it verifies that prizes are won and shows that
winners come from every walk of life.
Q: I purchased a ticket while visiting the Prairies and
Territories. How do I claim my prize?
A: You can claim your prize by mailing your ticket to:
Western Canada Lottery Corporation, Prize Payout 10th Floor, 125
Garry Street Winnipeg, Manitoba R3C 4J1
Be sure to print your name, address and a daytime phone number of
the back of any tickets you are sending. A winner's interview and photo
are required for all claims of $10,000 or more.
Q: Are lottery winnings taxable?
A: No. All cash and merchandise prizes paid by WCLC are tax-free within Canada.
However, prizes with an annuity option (for games such as PAYDAY) may have tax
implications if the annuity is selected.
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Q: I found a LOTTO 6/49 ticket in my junk drawer that is over a
year old. Can I still claim a prize?
A: No. All lottery tickets have specific expiry dates and no prizes can be paid after that
time.
- LOTTO 6/49, WESTERN 649, SUPER 7, PAYDAY, EXTRA,
and PICK 3 tickets expire one year from the draw date.
- KENO prizes must be claimed within 180 days from
the purchase date.
- SPORT SELECT ticket holders have 90 days from the
date the last selected game was played to claim any prizes.
- SCRATCH 'N
WIN tickets have an expiry date printed on the back of the
ticket.
Q: What happens with lottery prize money that is not
claimed?
A: Unclaimed prizes on national games are returned to players through
guaranteed Jackpots and Bonus draws. Unclaimed prizes on regional games are
used to enhance existing prize structures, or are returned to the member
provinces and territories as revenue.
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Q: Where does the money go?

A: Of every dollar spent on Lottery tickets, approximately 52.4 percent
goes back to players in the form of prizes. Lottery retail commissions are
approximately 6.5 percent of sales. Western Canada Lottery Corporation
operating expenses are approximately 7.3 percent of sales with ticket printing
accounting for an additional 1.6 percent. The remaining 32.2 percent is
revenue returned to WCLC's members - the governments of Alberta, Saskatchewan
and Manitoba and associate members Yukon Territory, the Northwest Territories
and Nunavut.
Revenue is based on sales from each member province or territory. Each
provincial and territorial government establishes its own priorities for
disbursement of Lottery funds.
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Q: My LOTTO 6/49 ticket does not show a ‘Bonus’ number. Where do I
look for it on my ticket, and how does it work?
A: A Bonus number is drawn in addition to the game’s main winning numbers
for LOTTO 6/49, WESTERN 649 and SUPER 7, and it does not appear on your
ticket.
Of course, you need to match all six main numbers to
win the Top Prize on LOTTO 6/49 or WESTERN 649, and all seven main numbers to
win the SUPER 7 Top Prize. But if you are one number short of winning the Jackpot, make sure you check
the Bonus number. This is an additional number that is drawn along with the six main
numbers for LOTTO 6/49 and WESTERN 649, and the seven numbers of SUPER 7,
and it gives you another chance to win. The 5/6 plus the Bonus prize
category on LOTTO 6/49 and WESTERN 649, and the 6/7 plus Bonus category on
SUPER 7, pay terrific prizes! In addition, if you match 3/7 numbers plus the
Bonus on SUPER 7, you win $10, or if you match 2/6 numbers plus the Bonus on
LOTTO 6/49, you win $5. These are the only categories when the Bonus number
comes into play.
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Q: Do you have a form for lottery groups?
A: Yes. WCLC provides a Group Buying Agreement (GBA) as a way to help
lottery groups coordinate who is participating. You can find an
electronic copy of the GBA on the Downloads Page. Your group can also create its own
form. For more details, visit Group Play.
Such a form will not eliminate all risks of dispute, but it certainly may
reduce them.
Q: Does WCLC require a copy of our Group Buying
Agreement?
A: No. Unless a group is claiming a lottery prize from a Prize Payout
Office, the GBA is for the group's own records and does not have to be
registered with WCLC.
Q: What name or names should we print on the back of our group
tickets?
A: We suggest that the group Trustee (administrator) print or legibly sign his or her
name on the back of the ticket after purchase and then write the words “In
Trust” after the name. This indicates the ticket is a group ticket.
Q: When I have our group’s tickets checked at Retail, what do I get
back from the Retailer to show my group members?
A: Any winning tickets that the Retailer pays a prize on are handled under
a ‘trash and cash’ policy. Therefore, we suggest groups provide photocopies of
their tickets to give to each member prior to the draw. However, all
non-winning tickets and Validation Slips are to be returned to the player.
Q: If our lottery group does win a major prize, how are the cheques
distributed?
A: For any winning ticket, only one prize cheque can be issued - to a
maximum of two people. If there are multiple holders of a winning ticket
– as with a group win - WCLC pays the complete prize to the individual
designated by the group as its Trustee. The Trustee would then disburse it to
the remainder of the group.
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Annuity - An annuity is a type of long-term investment
available on select games like PAYDAY.
Selection - A Selection is one line of lottery
numbers.
Board - A Board is found on a Selection Slip and contains
a range of numbers for you to select for that game.
Quick Pick - A Quick Pick is a selection of numbers
generated by the Ticket Terminal.
Jurisdiction
–WCLC’s jurisdiction includes the three Prairie
Provinces and three Territories. The other four Canadian lottery
jurisdictions are BC, Ontario, Quebec and Atlantic Canada.
National game –
National games like LOTTO 6/49 and SUPER 7 are games
that all five lottery jurisdictions participate in. Keep in mind, each
jurisdiction has its own computer system and is responsible for paying prizes
on tickets recorded in their system.
Regional game –
Regional games are only available for play in the
Prairies and Territories. This includes WESTERN 649, PAYDAY, PICK 3, EXTRA, SPORT SELECT
and SCRATCH 'N WIN.
Pari-mutuel share - A Pari-mutuel share is a
calculation where the total monies allocated to a prize category are divided by the total
number of winners in that category.
Group Buying Agreement – A form WCLC provides as a
convenience for players participating in a lottery group. Refer to Group Play for more
information.
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Q: I received an email/letter/phone call from Western Canada
Lottery Corporation (WCLC) saying that my name was selected and I won a
lottery prize. I can claim the prize if I send the necessary
payment for the taxes and/or service charges associated with the prize.
Is this legitimate?
A: The notification you received was not from WCLC and we can assure you that you have not
won a prize from WCLC. We do not charge taxes or service fees on any
of our games. Further, in order to win a prize on our games players must
first purchase a ticket while in our jurisdiction. WCLC does not
sell its products or solicit sales over the Internet or
outside of our jurisdiction of the Canadian Prairie Provinces and Territories,
nor do we authorize anyone to do so on our behalf.
A number of these solicitations (scams) unfortunately occur from
time to time and they often use logos or names of WCLC and other
companies. Please do not – under any circumstances – provide funds
or personal information to the person who contacted you.
Ignore the request!
WCLC has forwarded information regarding various scams to local authorities and
to PhoneBusters, a fraud
task force comprised of members of several Canadian police organizations,
including the Royal Canadian Mounted Police.
If you called the number on the letter and have spoken with someone or sent
money, you may wish to contact PhoneBusters. They can be contacted at
1-888-495-8501 (within Canada and the United States), at 705-495-8501 (if
overseas) or through their website e-mail, info@phonebusters.com. The
PhoneBusters lines can be busy, so please leave a message and someone will
return your call. You may also wish to contact your local
authorities.
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About the Games:
Q: What time are the draws held?
A: All draws take place shortly after the ticket
purchase cut-off time of 6:00 pm PT/7:00 pm MT/8:00 pm CT the evening of the
draw.
Q: Where do the draws take place?
A: National draws, such as LOTTO 6/49 and SUPER 7,
take place in the CTV studio in Scarborough, Ontario. Regional draws like
WESTERN 649, PAYDAY, PICK 3 and EXTRA, are done in WCLC's Head Office in
Winnipeg, Manitoba.
Q: How are the LOTTO 6/49 and SUPER 7 draws
done?
A: LOTTO 6/49 and SUPER 7 draws are conducted using
ball draw machines, and you can view the most recent draws on our website here.
The balls (49 for LOTTO 6/49; 47 for SUPER 7) are
placed in numerical order in the ball rack of the draw machine. The balls are
released into a drum, which is spun for a minimum of 10 seconds before a
button is pressed to release the first ball.
For LOTTO 6/49 draws, seven balls (six main numbers
and one Bonus number) are drawn. Eight balls (seven main numbers and one
Bonus number) are drawn for SUPER 7. One by one, each ball drops into the trap
at the bottom of the drum, and an electric eye prompts its release into a
chute.
Strict controls are in place at the draw, including
videotaping of each draw and the presence of an external auditor and a draw
supervisor who officially witness and record each draw. The draw machine
absolutely cannot be manipulated in any way.
The same balls are used in every draw and undergo
monthly testing to ensure that each ball meets strict requirements. If a ball
does not meet these requirements, the entire set of balls is replaced.
Q: How do the draws for regional games like
WESTERN 649 work?
A: Draws for WCLC’s regional games – WESTERN 649,
EXTRA, PICK 3 and PAYDAY - are done on stand-alone computerized draw machines,
and stringent controls and security measures are in place for each regional
game draw.
Two computerized draw machines are available for each
draw, and they are located in a secure location that is monitored by video
surveillance 24 hours a day. An external auditor, who oversees the draw,
selects which draw machine is to be used for any given draw. Security
personnel attend each draw, and all draws are videotaped using an automated
time-date stamp.
The computerized draw machines' Random Number
Generators were initially tested by two independent laboratories to ensure the
randomness of their number selection. Draw software was also tested
independently and certified as accurate. Independent testing of randomness and
software continues from time to time, and it is mandatory when regional games
are added or removed, or significant changes are made to existing games.
Q: Why are LOTTO 6/49 and SUPER 7 Jackpots won
more frequently in Ontario and Quebec?
A:Approximately 68 percent of LOTTO 6/49 tickets and 70% of SUPER 7 tickets are purchased
in Ontario and Quebec. This is consistent with the population of these two
provinces, as compared to the rest of Canada. The number of Jackpot winners
corresponds to the number of tickets sold in each region. So, you will
generally notice more winners from eastern Canada.
About 14 to 15 percent of LOTTO 6/49 and SUPER 7
tickets old in Canada are sold in the Prairie Provinces and Territories.
The percentage of WCLC Jackpot winners matches our share of ticket sales.
Q: What are the largest LOTTO 6/49 and SUPER 7 Jackpots
won in Canada?
Top Ten LOTTO 6/49 and SUPER 7 Jackpot Amounts
Won
(June 12, 1982 – present)
| Game |
Date |
Prize Amount |
# of Winning Tickets |
Winning Tickets(s) Sold in |
| LOTTO 6/49 |
26-Oct-2005 |
$54,294,712.00 |
1 |
Camrose, Alberta |
| LOTTO 6/49 |
12-Aug-2006 |
$43,222,344.00 |
4 |
Ontario (3); Quebec |
| LOTTO 6/49 |
13-June-2007 |
$40,000,000.00 |
2 |
Ontario (2) |
| LOTTO 6/49 |
8-Nov-2006 |
$39,667,128.00 |
4 |
Ontario; Quebec (2); Atlantic Provinces |
| LOTTO 6/49 |
4-Apr-2007 |
$38,787,042.00 |
2 |
Ontario (2) |
| SUPER 7 |
17-May-2002 |
$37,841,970.40 |
4 |
Holbein, Saskatchewan; British Columbia; Quebec
(2) |
| LOTTO 6/49 |
2-Jan-2008 |
$37,344,184.00 |
1 |
Ontario |
| LOTTO 6/49 |
10-Nov-2007 |
$37,000,000.00 |
2 |
Ontario; Quebec |
| LOTTO 6/49 |
9-June-2007 |
$37,000,000.00 |
1 |
Ontario |
| LOTTO 6/49 |
2-June-2007 |
$35,000,000.00 |
1 |
Ontario |
| SUPER 7 |
5-May-2006 |
$35,000,000.00 |
2 |
Quebec (2) |
| SUPER 7 |
6-Feb-2004 |
$32,500,000.20 |
3 |
Sherwood Park, Alberta; Ontario; Quebec |
Q: When the Jackpot is big, why not
offer several smaller prizes?
A: While most players would be happy to win a $1
Million or $2 Million Jackpot, our research has shown that the majority of players
prefer to purchase lottery tickets for a chance to win a larger, “life-changing” Jackpot.
In the past, we’ve offered Bonus draws in which several smaller
Jackpot prizes were made available. These promotions were not as successful
in generating increased sales as Bonus draws offering larger Jackpots.
In fact, the lack of sales increase indicated little player interest in
the multiple smaller Jackpots.
Bigger Jackpots also generate excitement
and lead to group play and more tickets sold. Because of this, large Jackpots
often go to multiple winners, who each receive a more moderate prize. The
largest lottery Jackpot ever offered in Canada – $54.3 Million on the October
26, 2005 LOTTO 6/49 draw – was won by a group of 17 co-workers in Alberta.
Q: Why is the term "guaranteed"
used to describe some lottery Jackpots, while "estimated" is used to describe
others?
A: The five Canadian lottery regions
"guarantee" some Jackpot amounts on LOTTO 6/49 and SUPER 7 to provide larger
top prizes to players. "Guaranteed" Jackpot amounts are not normally funded by
player sales alone, so promotional funding is added by the regions to ensure
the guaranteed amount is met.
"Estimated" Jackpot amounts are an estimate
of what the final Jackpot will be, and are based on the anticipated player
sales. The final Jackpot amount may be higher or lower than the original
estimate, dependent on the actual sales for the draw.
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Q: How do I win on PAYDAY?
A: Match your Selections in each prize category to the four winning
numbers. If one of the 15 Selections exactly matches the winning
numbers, you win the prize for that category (either $1,000 A Week for Life,
$50,000, $20,000 or $1,000). If a Selection in any prize category
matches three of the four winning numbers, that Selection wins $25. If a
Selection in any category matches two of the four winning numbers, that
Selection wins $2.
Q: I only see four winning PAYDAY numbers. Shouldn’t there be
more numbers?
A: For each PAYDAY draw, four winning numbers between 1 and 77 are drawn,
and these four winning numbers apply to all of the Selections on your ticket.
Separate numbers are not drawn for each prize category. You can find more
information about PAYDAY here.
Q: Can PAYDAY Top Prize winners receive a single cash payment,
rather than the annuity?
A: Yes. The Top Prize winner can choose either an annuity of $1,000 A Week
for Life (for a minimum of 20 years), or a single cash payment of
$675,000. You can read the game conditions for annuity prizes in
the Downloads
section.
Q: Are there instances where the winner can't select the
annuity?
A: Yes. If the winning ticket is ‘owned’ by more than one person, or if the
winner lives outside of the WCLC region, the Top Prize winner will receive the
$675,000 cash option.
Q: Is there a maximum number of Top Prize winners on a single draw?
If so, what does each winner receive?
A: PAYDAY offers set prizes, so there are limitations should a large number
of players win the Top Prize. While it’s unlikely to happen, if there
are five or more Top Prize winners on a draw they would share $2,700,000.
Q: How soon will the Top Prize winner receive their $1,000
payments? Is there a payment at the time of their claim?
A: It takes several weeks to set up the annuity, so a Top Prize winner who
chooses the annuity should expect their weekly payments to begin within 10
weeks of the prize claim. WCLC will provide the winner with an initial
$10,000 prize cheque when the prize is claimed. This represents the first 10
weeks of the winner’s $1,000 payments.
Q: Do annuity winners have to pay tax on their
winnings?
A: Unlike other Top Prizes, which are awarded with a single payment, the
annuity prize does have tax implications as the income element of the annuity
is taxable. The annuity provider ensures that the proper amount of tax
is withheld for the income portion of the annuity, but does not take any
additional income that the annuitant has into account. Any additional
tax is the responsibility of the winner. As well, future changes in tax
rates will not be accounted for by the annuity provider and will be the
responsibility of the winner. Tax increases may result in more tax
having to be paid by the annuity recipient while tax decreases may result in a
refund or windfall for the recipient at tax time.
Q: If someone chooses the annuity prize and passes away prior to
the 20-year minimum, what happens to the prize?
A: PAYDAY weekly payments are guaranteed for a minimum of 20 years.
If the winner passes away before 20 years have been reached, the winner’s
beneficiary may receive the remaining annuity payments.
Q: How will annuity prize payments be made?
A: A third-party annuity provider will make automatic deposits directly to
the winner’s bank account.
Q: Can the winner give the annuity prize to someone else or sell
it?
A: No. The annuity prize cannot be sold, assigned or transferred to any
other person.
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Q: What is the minimum prize I can win playing LOTTO
6/49?
A: The minimum prize on LOTTO 6/49 is $5 by matching two main numbers and
the Bonus on one line.
Q: I purchased a seven-number combination on LOTTO 6/49, which cost
$14, but why does my ticket only show one set of numbers?
A: Your ticket will only show seven numbers, but the computer uses those
seven numbers to arrange all possible six-number Selections, so in fact, seven
Selections are registered in the Central Computer System.
For example, if you choose 1, 2, 3, 4, 5, 6, 7; your seven Selections
are:
- 1-2-3-4-5-6
- 1-2-3-4-5-7
- 1-2-3-4-6-7
- 1-2-3-5-6-7
- 1-2-4-5-6-7
- 1-3-4-5-6-7
- 2-3-4-5-6-7
You can find more information about Combo Play on the website here!
Q: I received a LOTTO 6/49 and WESTERN 649 Quick Pick with the same
numbers. How is this possible?
A: It sounds like you received a Play Both. This option allows
players to play the same Selections for both LOTTO 6/49 and WESTERN 649,
excluding the additional WESTERN 649 Quick Pick Selection. Play Both costs $3
per play and is available by marking the Play Both box on a LOTTO 6/49 or
WESTERN 649 Selection Slip or by asking for a Play Both Quick Pick. For more ways to
play your favourite lottery games, click here.
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Q: I matched five main numbers on WESTERN 649. How much did I
win?
A: WESTERN 649 prizes are set, so the prize for matching five main numbers
(not including the Bonus number) is always $500. You can view the
complete WESTERN 649 prize structure in the Games section or click here.
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Q: Why does it say that it pays 17% of the
Pools Fund for 5 of 7 numbers and only 5% of the Pools Fund for 6 of 7 regular
numbers?
A: As there are typically many more winners of the five out of seven prize
category compared to the six out of seven prize category, we allocate a higher
percentage of the funds to the lesser category as it has to be divided by many
more winners. You can view the prize breakdown for SUPER 7 and LOTTO
6/49 on the winning numbers pages by clicking on the draw date you are
interested in. It will show the prize amount and number of winners for each
category.
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Q: Do I win anything if I match the first digit of
EXTRA?
A: No. The EXTRA only pays for matching all 7 digits, or the last 1, 2, 3,
4, 5 or 6 digits, in the correct order. You can find the complete EXTRA prize
structure in the Games section, or click here.
Q: I matched the last two EXTRA digits, but when I took it to the
store, it didn’t register for a prize. Why?
A: In order for the EXTRA number to be eligible for a draw, the word “ENTERED” must appear above the EXTRA
number. If it reads, “NOT ENTERED” you wouldn’t be eligible for any
prize. You should also make sure the winning EXTRA number corresponds to the
date on your ticket.
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Q: Is there an option to purchase my WESTERN 649, SUPER 7 and LOTTO
6/49 Quick Pick tickets all at the same time?
A: Yes! We offer several convenient packages for players to request
tickets for their favourite games. Click here to read
about More Ways to Play!
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Q: Why can't I pick three of the same numbers while choosing Box
Play?
A: If all three numbers chosen are the same, there is only one possible
outcome and therefore the Selection can only be played using Straight Play.
Box Play allows the player to play one 3-digit number in various combinations
to win prizes.
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Q: On the back of all SCRATCH ‘N WIN tickets, there is the line
that states “Numbers in the area marked “CNTL. NO.” cannot be used to win a
prize.” What does this mean?
A: The “CNTL. NO” (Control Number) is concealed under the latex in one of
the Play Areas on the front of the ticket. It consists of four digits
used to help determine if a SCRATCH ‘N WIN ticket is a winner. To check
to see if a ticket is entitled to a prize, a Retailer must scan the barcode on
the back of the ticket and manually enter the Control Number. Until a ticket
is scratched, the Retailer cannot complete the validation to determine whether
or not a ticket has won a prize. Because the Control Number is related to the
validation, these numbers are not part of the game and can’t be used to win a
prize.
Q: Where can I find how many prizes are still available on a
certain SCRATCH ‘N WIN ticket?
A: You can find what prizes of $100 or more are remaining on current
SCRATCH ‘N WIN tickets on the SCRATCH ‘N WIN page. Look for the Top Prizes Remaining
link.
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Q: While playing PRO•LINE, all my teams won by league rules, but
the ticket doesn't seem to be a winner. Why?
A: PRO•LINE offers players three outcomes: Home Win, Visitor Win and
Tie. The definition of a "Tie" in PRO•LINE varies by sport. For all sports
except Golf, Hockey and Soccer, PRO•LINE results include all extra play. For
Hockey and Soccer, PRO•LINE results include overtime but do not include
shootouts. To view the PRO•LINE Tie Rules click here.
Q: I wagered on Golf yesterday, but I don’t see the results yet.
Why?
A: PRO•LINE golf is different from most traditional
sports wagering, because the results are based on multiple-day tournament
play. So results are not posted until the day after the tournament is
complete. You can find more information on PRO•LINE Golf here.
Q: What happens when a game is postponed or rained out before it is
finished?
A: When games are delayed, suspended, cancelled, or called incomplete by
the league, WCLC assigns an odds value of 1.00 to the outcome for that game.
In POINT SPREAD, the potential payout will be reduced to the next lowest
category.
In baseball, the league considers a delayed game that cannot be resumed
"official" any time after four and a half innings if the home team is leading,
or five innings if the home team is losing. Once the score of the delayed game
has been declared official, WCLC considers the game completed and the score at
the time the game was called is the official result of the game.
Q: I only see today’s hockey games on the Game List. When can
I wager on tomorrow’s games?
A: Most SPORT SELECT odds are released the same day games are played. This
allows odds setters to evaluate previous games, and it minimizes the impact
from late developments such as player injuries. As football games are
played approximately a week a part, football odds are generally released a few
days in advance.
Q: When I play PRO·LINE Combo Play, sometimes I can pick more than
four ties and sometimes I can't. Why?
A: Players may choose a maximum of four ties per ticket in PRO·LINE. When
you play a 4-Game Combo, because the five or six games you choose are played
in combinations of four, you may pick ties for all the games.
However, if you add Standard Play to your 4-Game Combo ticket, you may only
choose four ties as in a standard PRO·LINE ticket.
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Q. What are the benefits of MVP
Service?
A: When you sign up for MVP Service, you can choose to
receive emails letting you know the winning LOTTO 6/49 and SUPER 7 numbers on
the night of the draw, as well as alerts about the upcoming Jackpot
amounts.
You also have the option of receiving email notifications about
special offers and promotions.
Q: I’m a current MVP Service user, and I logged
in and received a verification email. What is this for?
A: All MVP Service existing and new users are
being asked to verify their email address to make sure they are receiving the
alerts they signed up for. Simply click on the link within the email you
received to verify that your email is a valid address.
Q. When I try to sign up for MVP Service, why
do I see a message that says “email address is already in use"?
A: This message means that you or someone else in your household
has already registered using that email address. Any email address can only be
used to create one player profile. If two people usually share the same email,
and both wish to create a player profile, one will have to use a different
email address.
Q. Is the personal information I enter to register for
MVP Service protected?
A: Yes. The MVP Service portion of our website is SSL
Secured using 128-bit encryption. All information collected on the site is
used for the purposes agreed to by the user, and the information collected
will not be used for any other purposes, and WCLC does not share, sell or
transfer personal information that it collects to unaffiliated third parties
for their own marketing efforts.
Read more about WCLC’s Privacy Policy.
Q. I’m trying to register, but it tells me my
postal code isn’t a valid entry. What’s wrong?
A. Postal codes should contain six characters with no spaces.
The first, third and fifth characters must be letters (A-Z), and the second,
fourth and sixth characters must be numbers (0-9).
When entering your postal code, please ensure you do not include
any spaces between characters. In addition, please double-check that you do
not substitute letters for numbers (i.e. the letter "O" in place of the digit
"0") or vice versa.
Q. What's the difference between an HTML email and a
Plaintext email?
A: Emails sent in HTML format can
cdisplay images, graphics and links within the email, while Plaintext emails only contain unformatted text, with no images,
graphics or links. If you're not sure about your email program,
select Plaintext as your email format.
Q. What can I do if I no longer want to receive emails
from MVP Service or if I’m going away for awhile on
holidays?
A: If you wish to make changes to your account and stop
receiving winning numbers, Jackpot Alerts and other notifications, simply
login to your account and choose to edit your profile. In Step 3 of the “Edit
Profile” process, you’ll see a green checkmark in a box beside each email
alert you currently receive. Click the box again, and the green checkmark will
disappear, so you’ll no longer receive that alert. When all the email alert
boxes are blank, you must agree to the MVP Service terms and
conditions and privacy policy; then click “Save” for your changes to take
effect. When you want to start receiving alerts again, just log back in
and checkmark what you’d like to get.
Q. Can I delete my MVP Service
account?
A: Although it’s not possible to remove your own account from
MVP Service, if you no longer want to be registered, send us an email
explaining your request along with the email address you registered with, and
we can remove your account.
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Q: How do I print the Winning Numbers?
A: A "Print Here" icon appears on the Past Winning Numbers pages
for LOTTO 6/49, WESTERN 649, SUPER 7, PAYDAY and PICK 3; all KENO "Winning
Numbers by Day" pages; and the current SPORT SELECT results. This lets you
print condensed version of these pages. When you click on “Print Here”, a
new window, containing a concise version of the page, will open. To print that
window, press the "Ctrl" and "P" keys simultaneously. When you are finished
printing, you can close the window by clicking the "X" in the top right hand
corner of the window with your mouse.
Q: How do I print SPORT SELECT Game Lists?
A: There are two ways to print the SPORT SELECT Game Lists from
the interactive PRO•LINE and OVER/UNDER or POINT SPREAD Game Lists.
-
Click on “Print Preview,” and a new window with the entire
Game List will appear. Then click on “Print” at the top of the page to
print the list. -
Select the games and outcomes you may wish to wager on, and,
if of interest, you can also select the amount you’d like to wager in order
to see your potential payout (if you don’t select an amount, the form
defaults to a $2 wager). Once you’ve done this, click on “Print Preview”,
and a new window – containing the entire Game List for the day with your
selections underlined – will appear. You can then click on
“Print” at the top of the page to print the list.
Q: How do I print other pages on the site?
A: If you want to print other pages on the site, go into your
"File" menu and select "Print". Once in the Print menu, change the
"Properties" box to use "Landscape" orientation instead of "Portrait". Please
note that these pages were not designed to be printed, and some information
may be cut off if you try to print them.
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If you still can't find the answer to your question, please contact us.
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